At ZoozyPets, your satisfaction is our top priority. If you’re not 100% happy with your purchase, we’re here to help.
🔁 Return Eligibility
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You must request a return within 7 days of receiving your order.
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Item must be unused, in original condition, and in the original packaging.
🚫 Non-Returnable Items
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Perishable items (e.g., food or treats)
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Customized or personalized products
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Items bought during clearance sales
💸 Refunds
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed within 5–10 business days to your original payment method.
🔄 Exchange Policy
We only replace items if they are defective or damaged. Email us at support@zoozypets.com with your order number and a photo of the item.
📬 Return Shipping
Customers are responsible for paying the return shipping costs unless the item was defective or incorrect.